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Overview

On Demand is a professional IT Support Service that offers assistance when you need it most. The service provides tailored support without any fixed monthly cost requirements. With On Demand our Remote and Onsite Teams step in to assist with critical system issues, system migrations, troubleshooting and other IT assistance.

On Demand is available in both Essential and Premium packages:

 Essentials Suite  Premium Suite

The Essential package provides basic Ad-hoc Support Services with minimum commitment. You pay for only the time required to resolve technical issues, system updates or new installations.

Designed for organisations which require professional IT help. On Demand is an efficient and effective support service.

 

The Premium package provides the option for Pre-Paid dollar value blocks for all support services. This package includes the additional options of Proactive Maintenance, Scheduled Onsite Services and System Monitoring. 

Designed for organisations which require professional IT support and options for proactive maintenance. On Demand Premium is the perfect IT support service.

 
 
 On Demand Features & Options
 Essentials 
 Premium 
 Onsite & Remote Engineers Tick  Tick  
 Senior & Specialist Engineers
Tick
Tick
 Fixed fee for Travel to Remote Sites Tick
Tick
 Online Support Portal for Ticket Tracking
Tick
Tick
 Access 24x7 Emergency (On-Call) Support
 
 Option 
 Discounted Labour Rates
 
Tick
 Minimum Term
  Tick
 Minimum Monthly Commitment
   Tick
 Proactive Maintenance Schedule
   Tick
 Management Agents and Monitoring
   Tick
 Onsite Scheduled Service
   Option 

 

 

Features

Onsite & Remote Engineers
Gain access to over 100 engineers nationally. With our network of local offices across Australia, professional local help is always on hand.

Senior & Specialist Engineers
High level support and advanced IT consultation is available for your business. Our engineers are accredited from leading technology vendors.

Service Level Agreement (SLA)
All our plans are backed by an SLA policy, giving you confidence that we will respond to you in a timely manner.

Fixed Fee for Travel to Remote Sites
Our service plan options include competitive Fixed Rate Travel Costs.

Online Service Portal
Save time by requesting, viewing and tracking your Anittel services through our Online Service Portal.

Premium Plan Option - Management Agents & Monitoring 
Our Remote Monitoring & Alerting Software agent is installed on each supported business device to provide the benefits of remote monitoring and alerting capabilities.

Premium Plan Option - Proactive Maintenance Schedule
Regular Scheduled Maintenance of server health, disk space, backup operations (including restore validation testing) and event logs ensure that your server infrastructure runs at optimum levels of efficiency and reliability. 

Premium Plan Option - Scheduled Onsite Service 
Request a regular Scheduled Onsite Service visit from a member of our local technical engineering team.


Benefits

Help Desk

 

National Service Desk Support 
Our service desk support provides immediate access to a team of national technical engineers that can help resolve support requirements sooner. The helpdesk team can access your system remotely, quickly resolving and troubleshooting day-to-day IT system and user issues.

Professional Support

 

  

Professional Support 
When you engage with Anittel, you partner with a Professional Services Team. You gain immediate access to personalised support, a network of accredited engineers and tier-one technology solutions.

Accountability for IT

 

Accountability for your IT Systems 
Our team can provide you with a single point of accountability for all of your IT resources. We minimise business risk, giving you peace-of-mind and allowing your team to focus on what they do best.
  

Local

 

Local Presence
With 17 local offices across Australia, our customers leverage a national pool of resources, skills and expertise. Our customers work with local support teams to help manage all aspects of their business technology. 
  

Operation Efficiency

   Operation Efficiency 
Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner.
  
End to End Complete End-to-End Technology Services
Anittel can provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services.
 
SLA Service Level Agreement (SLA)
Managed IT plans are backed by an SLA Policy, giving you the confidence that out team will respond in a timely manner

 

Find Out More

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