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On Demand Support |
Overview
On Demand is a professional IT Support Service that offers assistance when you need it most. The service provides tailored support without any fixed monthly cost requirements. With On Demand our Remote and Onsite Teams step in to assist with critical system issues, system migrations, troubleshooting and other IT assistance.
On Demand is available in both Essential and Premium packages:
| Essentials Suite | Premium Suite | |
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The Essential package provides basic Ad-hoc Support Services with minimum commitment. You pay for only the time required to resolve technical issues, system updates or new installations. Designed for organisations which require professional IT help. On Demand is an efficient and effective support service. |
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The Premium package provides the option for Pre-Paid dollar value blocks for all support services. This package includes the additional options of Proactive Maintenance, Scheduled Onsite Services and System Monitoring. Designed for organisations which require professional IT support and options for proactive maintenance. On Demand Premium is the perfect IT support service. |
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On Demand Features & Options
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Essentials
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Premium
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| Onsite & Remote Engineers |  |
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| Senior & Specialist Engineers |
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| Fixed fee for Travel to Remote Sites | |
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Online Support Portal for Ticket Tracking
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Access 24x7 Emergency (On-Call) Support
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| Discounted Labour Rates |
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Minimum Term
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Minimum Monthly Commitment
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Proactive Maintenance Schedule
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Management Agents and Monitoring
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Onsite Scheduled Service
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Features
Onsite & Remote Engineers
Gain access to over 100 engineers nationally. With our network of local offices across Australia, professional local help is always on hand.
Senior & Specialist Engineers
High level support and advanced IT consultation is available for your business. Our engineers are accredited from leading technology vendors.
Service Level Agreement (SLA)
All our plans are backed by an SLA policy, giving you confidence that we will respond to you in a timely manner.
Fixed Fee for Travel to Remote Sites
Our service plan options include competitive Fixed Rate Travel Costs.
Online Service Portal
Save time by requesting, viewing and tracking your Anittel services through our Online Service Portal.
Premium Plan Option - Management Agents & Monitoring
Our Remote Monitoring & Alerting Software agent is installed on each supported business device to provide the benefits of remote monitoring and alerting capabilities.
Premium Plan Option - Proactive Maintenance Schedule
Regular Scheduled Maintenance of server health, disk space, backup operations (including restore validation testing) and event logs ensure that your server infrastructure runs at optimum levels of efficiency and reliability.
Premium Plan Option - Scheduled Onsite Service
Request a regular Scheduled Onsite Service visit from a member of our local technical engineering team.
Benefits
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National Service Desk Support |
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Professional Support |
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Accountability for your IT Systems Our team can provide you with a single point of accountability for all of your IT resources. We minimise business risk, giving you peace-of-mind and allowing your team to focus on what they do best. |
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Local Presence With 17 local offices across Australia, our customers leverage a national pool of resources, skills and expertise. Our customers work with local support teams to help manage all aspects of their business technology. |
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Operation Efficiency Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner. |
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Complete End-to-End Technology Services Anittel can provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services. |
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Service Level Agreement (SLA) Managed IT plans are backed by an SLA Policy, giving you the confidence that out team will respond in a timely manner. |
