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Managed IT Support |
Overview
Managed IT is a professional service designed to give you peace-of-mind. The service forms an extension to your organisation, ensuring that your IT systems are supported, up-to-date and performing as desired.
For a fixed monthly price this service includes system monitoring, proactive maintenance and troubleshooting support across your entire workstation, server and network environment.
Managed IT provides a dedicated team to support your organisation’s IT network and users. Through Managed IT your organisation will gain direct access to personalised support, a network of accredited engineers and local support personnel.
Managed IT also provides Anti-Virus and Managed Backup services for your network devices. Your organisation can also select additional service options such as Scheduled Servicing, After Hours Support, Email Security and much more.
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| Standard Service Features | |||
| Fixed Monthly Price |  |
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| Onsite & Remote Engineers |
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| Senior & Specialist Engineers | |
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Workstation Support & Management
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Network Support & Management
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| Service Level Agreement (SLA) | |
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Management Agents and Monitoring
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Minimum Monthly Maintenance
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User Account Maintenance
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Managed Anti-Virus
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Managed Back Up Service
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Online Support Portal & Ticket Tracking
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| Discounted Labour Rates | |
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| Monthly Service Reports | |
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| Travel to Local Site | |
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| Local Account & Service Manager | |
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| 3 Month Risk Free Period | |
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| Value Add Service Options |
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| Scheduled Onsite Servicing | |
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| 24x7 Emergency (On-Call) Support Access | |
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| Email Security (Anti-Spam) | |
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| Third Party Software Application Support | |
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| Third Party Backup Solution Support | |
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| New Workstation Installation | |
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| Remote Site Travel Insurance | |
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Features
Onsite & Remote Engineers
Gain access to an over 100 engineers nationally. With our network of local offices across Australia, professional local help is always on hand.
Senior & Specialist Engineers
High level support and advanced IT consultation is available for your business. Our engineers are accredited to support solutions form leading technology vendors.
Service Level Agreement (SLA)
All our plans are backed by an SLA policy, giving you confidence that we will respond to you in a timely manner.
Fixed Monthly Price
Fixed monthly cost that covers support of Desktops, Laptops, Servers, and Network Devices across your office locations.
Troubleshooting Support
All approved Desktop, Server and Network Devices are proactively maintained and supported.
Management Agents & Monitoring
Our Remote Monitoring & Alerting Software agent is installed on each supported business device to provide the benefits of remote monitoring and alerting capabilities.
Proactive Maintenance Schedule
Regular scheduled maintenance and checks of server health, disk space, backup operations (including restore validation testing) and event logs ensure your server infrastructure runs at optimum levels of efficiency and reliability.
Dedicated Monitoring & Response Team
A dedicated team proactively schedules and responds to system alerts and updates on your systems.
Managed Backup
Managed IT Support Plans include the provisioning and management of an Anittel nightly business backup solution.
Anti-Virus
Bundled Anti-Virus Software is available for server and desktop devices supported under a Managed IT Service Plan.
3 Month Risk Free Period
Our 3 month risk free period allows you to experience our services first hand without long term contract commitments.
Fixed Fee for Travel to Remote Sites
Our service plan options include competitive Fixed Rate Travel Costs.
Online Service Portal
Save time by requesting, viewing and tracking your Anittel services through our Online Service Portal.
Monthly Service Reports
Regular maintenance checks, including reports on the health and status of key server and desktop systems, provides peace-of-mind on the health and reliability of your network.
Benefits
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Professional Support |
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National Service Desk Support |
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Peace-of-Mind |
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Local Presence |
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Operation Efficiency Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner. |
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IT Strategy We can assist your organisation to develop effective IT Strategies. These consultative services help keep your IT in continuous alignment with your business objectives. |
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Site Reviews During the initial setup of your Managed IT Service, our technical team conducts an initial review and inventory checklist of your IT equipment and network setup. This information enables us to review and align your IT systems with the industry’s best practice. |
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Service Level Agreements (SLA) Managed IT plans are backed by an SLA Policy, giving you the confidence that our team will respond in a timely manner. |
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Complete End-to-End Technology Services Anittel can provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services. |
