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     Managed IT     Managed IT Support   

Overview

Managed IT is a professional service designed to give you peace-of-mind. The service forms an extension to your organisation, ensuring that your IT systems are supported, up-to-date and performing as desired.

For a fixed monthly price this service includes system monitoring, proactive maintenance and troubleshooting support across your entire workstation, server and network environment.

Managed IT provides a dedicated team to support your organisation’s IT network and users. Through Managed IT your organisation will gain direct access to personalised support, a network of accredited engineers and local support personnel.

Managed IT also provides Anti-Virus and Managed Backup services for your network devices. Your organisation can also select additional service options such as Scheduled Servicing, After Hours Support, Email Security and much more.

Managed IT


 Managed IT Features & Options
 Standard Service Features
 Fixed Monthly Price Tick 
 Onsite & Remote Engineers
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 Senior & Specialist Engineers Tick
 Workstation Support & Management
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 Network Support & Management
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 Service Level Agreement (SLA) Tick
 Management Agents and Monitoring
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 Minimum Monthly Maintenance
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 User Account Maintenance
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 Managed Anti-Virus
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 Managed Back Up Service
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 Online Support Portal & Ticket Tracking
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 Discounted Labour Rates Tick
 Monthly Service Reports Tick
 Travel to Local Site Tick
 Local Account & Service Manager Tick
 3 Month Risk Free Period Tick
 Value Add Service Options
 Scheduled Onsite Servicing Tick
 24x7 Emergency (On-Call) Support Access Tick
 Email Security (Anti-Spam) Tick
 Third Party Software Application Support Tick
 Third Party Backup Solution Support Tick
 New Workstation Installation Tick
 Remote Site Travel Insurance Tick
  
     

Features

Onsite & Remote Engineers
Gain access to an over 100 engineers nationally. With our network of local offices across Australia, professional local help is always on hand.

Senior & Specialist Engineers
High level support and advanced IT consultation is available for your business. Our engineers are accredited to support solutions form leading technology vendors. 

Service Level Agreement (SLA)

All our plans are backed by an SLA policy, giving you confidence that we will respond to you in a timely manner.

Fixed Monthly Price 
Fixed monthly cost that covers support of Desktops, Laptops, Servers, and Network Devices across your office locations.

Troubleshooting Support

All approved Desktop, Server and Network Devices are proactively maintained and supported.

Management Agents & Monitoring 
Our Remote Monitoring & Alerting Software agent is installed on each supported business device to provide the benefits of remote monitoring and alerting capabilities.

Proactive Maintenance Schedule 

Regular scheduled maintenance and checks of server health, disk space, backup operations (including restore validation testing) and event logs ensure your server infrastructure runs at optimum levels of efficiency and reliability. 

Dedicated Monitoring & Response Team

A dedicated team proactively schedules and responds to system alerts and updates on your systems.

Managed Backup

Managed IT Support Plans include the provisioning and management of an Anittel nightly business backup solution.

Anti-Virus 

Bundled Anti-Virus Software is available for server and desktop devices supported under a Managed IT Service Plan.

3 Month Risk Free Period

Our 3 month risk free period allows you to experience our services first hand without long term contract commitments.

Fixed Fee for Travel to Remote Sites

Our service plan options include competitive Fixed Rate Travel Costs.

Online Service Portal 
Save time by requesting, viewing and tracking your Anittel services through our Online Service Portal.

Monthly Service Reports 
Regular maintenance checks, including reports on the health and status of key server and desktop systems, provides peace-of-mind on the health and reliability of your network.

 

Benefits

Professional Support 
  

Professional Support 
When you engage with Anittel, you partner with a Professional Services Team. You gain immediate access to personalised support, a network of accredited engineers and tier-one technology solutions. 

Help Desk

National Service Desk Support 
Our service desk support provides immediate access to a team of national technical engineers that can help resolve support requirements sooner. The helpdesk team can access your system remotely, quickly resolving and troubleshooting day-to-day IT system and user issues.

Cost Efficiency 


Cost Efficiency 
Managed IT provides you with a fixed monthly cost for all your IT Support requirements.
  

Peace of Mind

 
  

Peace-of-Mind 
Our team provides you with a single point of accountability for all of your IT resources. We work with you to ensure your systems never let you down; giving you peace-of-mind and allowing your team to focus on what they do best.
  

Local  
  
  

Local Presence
With 17 local offices across Australia, our customers leverage a national pool of resources, skills and expertise. Our customers work with local support teams to help manage all aspects of their business technology.
  

Operation Efficiency Operation Efficiency 
Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner.
  

IT strategy

IT Strategy
We can assist your organisation to develop effective IT Strategies. These consultative services help keep your IT in continuous alignment with your business objectives.
   
 Site Review  
  
Site Reviews
During the initial setup of your Managed IT Service, our technical team conducts an initial review and inventory checklist of your IT equipment and network setup. This information enables us to review and align your IT systems with the industry’s best practice.
  
 SLA Service Level Agreements (SLA)
Managed IT plans are backed by an SLA Policy, giving you the confidence that our team will respond in a timely manner.  
  
End to End    Complete End-to-End Technology Services
Anittel can provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services.




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