Managed IT service provides total peace-of-mind, monitoring systems and providing proactive maintenance and troubleshooting support across your entire desktop, server and network environment. All for a fixed monthly fee.
All approved desktop, server and network devices are proactively maintained and supported.
Proactive Maintenance Schedule Regular scheduled maintenance and checks of server health, disk space, backup operations (including restore validation testing) and event logs ensure your server infrastructure runs at optimum levels of efficiency and reliability.
Management Agents and Monitoring Our remote monitoring and alerting software agent is installed on each supported business device to provide the benefits of remote support, pro-active health monitoring and alerting capabilities.
Dedicated Monitoring & Response Team A dedicated team proactively schedules and responds to system alerts and updates on your systems.
Fixed Monthly Price A fixed monthly cost that covers support of desktops, laptops, servers, and network devices across your office locations.
3 Month Risk Free Period Our risk free period allows you to experience our services first hand without long term contract commitments.
Adds, Moves and Changes Basic AMCs are covered in this plan, including new user accounts, password resets, email address management, approved software updates and system/application patches.
Managed Backup Managed IT support plans include the provision and management of an Anittel nightly business backup solution.
Anti-Virus Bundled anti-virus software is available for server and desktop devices supported under a Managed IT service Plan.
Onsite & Remote Engineers Access to over 150 engineers. With 15 office locations across Australia, professional local help is always on hand.
Senior & Specialist Engineers High level support and advanced IT consultation is available for your business. We partner with leading vendors and maintain the following partnerships:
- Microsoft Gold Partner - Cisco Premier Partner - HP Premier Partner - Dell Certified Partner - VMware Enterprise Partner - Citrix Certified Partne
- Symantec Gold Partner
Service Level Agreement (SLA) All Managed IT customers receive Annitel’s priority service to our specificied service levels.
Monthly Service Reports Regular maintenance checks, including reports on the health and status of key server and desktop systems, provides peace of mind on the health and reliability of your network.
Fixed Fee For Local Travel There is no fees for service call outs within 40km / 1hr of an Anittel office for all Managed IT customers.
Online Portal for Ticket Tracking Save time and costs. Request and track Anittel services through our online service portal.
Bundle Discounts with Phone or Data Receive an additional discount (up to 15 percent) when contracting approved Anittel internet and telephony services including:
- Landline services (PSTN / ISDN) - IP telephony - High speed internet data: 4Mbps+ SHDSL / Ethernet / Fibre
