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     IT Embedded_Services     Embedded Services  

Overview

Discover the benefits of embedded engineering resources; an outsourced IT support service that is designed and tailored to suit your organisation’s requirement. Gain access to fulltime professional onsite support and leverage a national resource base of additional skills and experience.
 

Embedded Services Case Study: Guildford Grammar School



 Embedded Services Features & Options              
 Permanent Onsite Engineers         Tick
 Flexible Service Level Agreement Tick
 Fixed Monthly Price Tick
 Leverage Additional Resources Tick
 Senior & Specialist Engineers Tick
 24x7 Emergency (On-Call) Support  Option
 Project Management Tick
 Onsite / Centralised Help Desk  Option
 Employee Backfill Tick
 Dedicated Monitoring & Response Tick
 Proactive Maintenance & Event Management Tick
 Life Cycle Planning - Asset Management Tick
 Procurement Tick
 Monthly Service Reports Tick
 Strategic Planning Tick
 Resource & Site Audits Tick
   

Features

Permanent Onsite Engineers
Dedicated onsite engineers, providing management and troubleshooting support across multiple platforms.

Flexible Service Level Agreement (SLA)
We negotiate a tailored SLA agreement with you, this flexibility ensures your organisations expectations are met.

Fixed Monthly Price
Fixed monthly cost covers the total cost of your tailored service deliverables.

Leverage Additional Resources
Gain additional access to over 100 engineers across several national locations, plus ITIL Certified Service Delivery Managers and Prince 2 Certified Project Managers.

Senior & Specialist Engineers
High level support and advanced IT consultation is available for your organisation. Our engineers are accredited to support solutions from leading technology vendors.

Project Management
Gain access to experienced Project Managers that will work with your organisation to manage the implementation of technology projects.

Onsite / Centralised Help Desk
Provide immediate troubleshooting support for your organisation's users. Utilise embedded or centralised remote helpdesk support, that can access user/network systems. This quickly resolves and troubleshoots day-to-day IT system and user issues.

Employee Backfill
If embedded resources are sick or on leave, Anittel provides backfill staff that are pre-trained specifically for your requirements and environment.

Dedicated Monitoring & Response
Monitoring and alerting software agents are installed on devices across the network. The team monitors and responds to system alerts and updates.

Proactive Maintenance & Event Management
Regular scheduled maintenance and checks of server health, disk space, and event logs ensure your server infrastructure runs at optimum levels of efficiency and reliability.

Life Cycle Planning - Asset management
Life cycle planning and management ensures that your organisation doesn’t prematurely outgrow technology investments and assets.

Procurement
Maximise the return from your IT investment through a consultative approach to the procurement of your software, hardware, and support services.

Monthly Service Reports
This report includes monthly embedded resource staff performance and IT system health. 

Strategic Planning
We provide your organisation with Strategic IT Planning; identifying and reviewing requirements to support the growth of your organisation.

Resource & Site Audits
Conduct yearly reviews of embedded engineering and IT systems. These audits enable us to review and align your IT systems, support SLAs and resources with best industry practice.

 

Benefits

Accountability for IT

 

Accountability 
Anittel is responsible for the complete-to-end management and delivery of contractual service obligations and agreed SLA commitments. This commitment provides your organisation with the benefit of having a single point of accountability for all of your IT systems and resources

Regional Support 

Leverage Additional Resources 
Quickly and cost effectively gain access to additional senior engineers and subject matter experts for short time term projects and escalations.

Account Management 

HR Management
Our team completes all ongoing HR management of onsite embedded engineers, including payroll, training, performance / conduct reviews, termination and replacement.

Reduce Costs    

Reducing Staffing Cost 
Save be removing costs such as employee superannuation, insurance, leave entitlements, and other employee benefits.

Site Review
Assessment & Placement
Anittel completes all staff qualification and reference checks to ensure all embedded onsite staff placements are suitable to work in a range of environments and industries.
    

Employee backfill

Employee Backfill 
With pre trained backfill staff ready to go, your organisation will always have dedicated support staff on hand, regardless of if someone is away on leave.

Operation Efficiency Operation Efficiency 
Avoid the cost and complication of multiple suppliers and gain the convenience, accountability and value of a single trusted technology partner.
  

IT strategy

IT Strategy
We can assist your organisation to develop effective IT Strategies. These consultative services help keep your IT in continuous alignment with your business objectives.
  
End to End    Complete End-to-End Technology Services
Anittel can provides complete end-to-end technology solutions and services; tailoring IT Support and integrating it with Telecommunications, Internet and Cloud Services.




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