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Anittel Managed Services can assist your business in operating with maximum efficiency, reliability and security. Developed through extensive research of client requirements, the best industry practices stipulated by ITIL and SLA benchmarks, Anittel takes a proactive approach to ensure that potential problems are resolved even before they occur.
Anittel's highly skilled staff draw on over 15 years of industry experience and expertise and work with your business to ensure that your critical IT systems function optimally, irrespective of size, location or industry type of your business.
Anittel's tailored support modules can assist your business in keeping IT systems performing at their highest levels.
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Support Module
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Features
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Transition-In
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Anittel will deploy an Engineer to complete an extensive audit of your ICT environment
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Monthly Reporting
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Used in conjunction with remote checkups, monthly reporting is designed to give snapshots of your systems
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Service Desk/Remote Support
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Anittel's helpdesk services are designed to provide a higher level of customer care, eliminating customer concerns and complex problems
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Network Operations Centre (NOC)
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Anittel's NOC provides expert assistance for all support including formal approval of technical change
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Account Managers
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Although a national organisation, Anittel has the capability of assigning a designated account manager to assist your organisation
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Service Delivery Manager
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Anittel Service Delivery Managers are charged with ensuring the highest quality of service, SLA delivery and day to day management of your account
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Desktop Management & Auditing Tool
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Through extensive business relationships, Anittel offers comprehensive inventory and auditing tools which ensure accurate information recording
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System Monitoring
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Anittel can implement and configure system monitoring to alert us of system failures and potential problems on a constant basis
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Reviews
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Anittel provides annual technical baseline and strategic alignment reviews and recommendations, ensuring that ICT Infrastructure is aligned with business objectives and future growth
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Anittel utilises the industry’s most prolific system management tool, CA Unicentre, to ensure that the best services are provided to clients. CA Unicentre has proven its versatility and effectiveness in industry verticals throughout the world. Regional and metropolitan businesses across Australia can now experience the benefits of CA Unicentre through a Anittel managed services support plan.
Anittel's Optional Support Services recognise that some businesses have a higher degree of dependency on system critical technologies and therefore require a higher level of system management. Anittel strives to provide tailored solutions – Anittel's Optional Support Services ensure that your business receives a unique package with an appropriate level of support.
- Priority critical response remote / onsite support
- 24/7 system monitoring / remote support
- Server / Network uptime
- Antivirus / Antispam
- Annual technical review and documentation
- Additional professional services
Call Anittel today to enjoy the benefits of a complete and comprehensive IT Managed Services department.
1300 10 11 12
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